Komo Design is an interactive, website/mobile app development company specialising in graphic design. We are based in London, UK. Our company accepts credit cards and Paypal payments anywhere in the world. The below terms and policies apply to all services rendered by Komo Design regardless the point of payment/transaction made, services or products posted and advertised at  www.komo-design.mysupadupa.com  or  www.appkomo.com. 

The following terms and policies apply to all entities mentioned above and will be indicated simply as Komo Design in the following content.

AGREEMENT & ACKNOWLEDGE

By placing an order and purchasing any package at Komo Design, you agree to, understand and have read all terms and policies of Komo Design and the full description of the specific service or product you purchase.

Depending on project scale and type, there will be a Service Agreement created with details of scope, process, terms, and policies, before any work is performed. Please refer to Service Agreement (if provided) for your specific project for details.

PAYMENT 

Unless other noted, all payments must be received in full before any work is performed.

REFUND & CANCELLATION

After your written approval, all sales will become FINAL and THERE IS NO REFUND for any payments made. Once a payment is made, you AGREE to and fully UNDERSTAND the terms and policies of Komo Design and HAVE READ the package description you purchase.

EXTRA SERVICES

To accommodate different needs of each client, there are several extra services which can be purchased along with the design package, and if applies, during (NOT after, unless otherwise agreed in writing) the design process when needed.

Content Writing for blog, press release, radio script, record voice over for your commercial

Our company specialising in website content writing, general copywriting, blog posts, social media content, press release and many more. We also provide video promotion service for an extra charge. 

Font or color change 

The extra option for font or colour change allows ONE SET of font replacement only. If you like to see more than one set, please contact us or purchase additional extra service accordingly.

Additional Revision

When all design options and revisions included with your purchase have been fully utilised, you may purchase extra services for additional revisions or design options based on your needs.

Rush Order

In any event you need the design (ready made or custom) sooner than it’s indicated in the package description, please contact us for a Rush Order to speed up the process. Please make sure to confirm the possible timeframe with us before you place your order.

DESIGN OPTIONS & REVISIONS

As each project and client has different needs, all custom design packages come with a set number of design options and revisions. When ordering please refer to the package description for the number of design options and revisions included with your purchase.

After the initial design proof is sent to you, please review and respond with your feedback if a revision is needed. As each package has limited number of revisions, please be as specific as possible when requesting changes (for example, with regard to specific colour replacement, or size/scale/positioning/spacing changes).

When all design options and revisions included with your purchase have been fully utilised, you may purchase extra services for additional revisions or design options based on your needs. The  extra service can be purchased at any time during the design process. Once a design is approved and delivered, it is possible to revise a finished design only with additional charges. Please contact us for a quote if additional revision is needed after delivery.

ASSETS

Our custom designed logos are delivered in formats: PNG, JPG. We can provide another source files on request. 

Ready made logo or custom art prints, Photoshop PSD or Ai/EPS files used to create the artwork can be purchased for additional fees. If you have lost the design file from a finished project, you may purchase the Add-on to retrieve the assets, ONLY IF We are able to retrieve the file. Projects can be stored only up to 6 months from the day of the purchase; however Komo Design does not guarantee the storage of your design assets 14 days after delivery.

We strongly encourage you purchase the PSD/Ai files and back up your design assets.

Design elements such as fonts, stock images or illustration will be flattened when delivered as assets, in compliance with copyright laws. To own the fonts used in your logo design and use it elsewhere for your business or website, you must purchase the fonts and the necessary licenses.

Elements used in any design, ready made or custom, under any circumstances, can not be re-used, sold or transferred to a third party, for any purpose. All designs are copyright-protected and intellectual property of Komo Design.

7-DAY NO RESPONSE POLICY

During the process of working on the design, we will be in contact with you with questions and reviews which require your prompt response. The communication is mainly conducted by e-mail and in writing to ensure all decision making process is fully documented. 

If for any reason we do not hear from you for more than 7 working days, the LATEST version of design assets will be sent to you as the FINAL DESIGN. The project is considered terminated and delivered.

PORTFOLIO DESIGN

Komo Design retains the right to display, use, and present all images and designs created in the process of any projects and made to order service contracts, ready made or custom, in our portfolio, website, blog or any self-promotional content without notice.

COPYRIGHTS

Ready made Logo Design for Business or Personal Use

By purchasing any ready made logo designs, you agree and therefore are granted the right to use, to post or print the final design for your business or personal use. However, you may not re-sell it or transfer the right to a third party.

Digital Art and Printable Designs

By purchasing any digital art or printable designs, you agree and therefore are granted the right to use, print and post the design for PERSONAL USE only. You may post on social networks (personal page or account) or personal websites only if a credit is given (a link  of our website www.komo-design.mysupadupa.com by Komo Design is minimally required). For posting on business or commercial websites or social media page of any business entity, please contact us for more information on acquiring a commercial license.

Non-exclusivity

Please note all ready made designs are NON EXCLUSIVE by default and therefore can be re-sold. Semi-custom designs are one of a kind and will not be re-sold. If you like to make any ready made design exclusively yours, please contact us for more information on acquiring ready made design for exclusive rights and ownership.

Custom Design

For copyrights and terms of custom design projects, please refer to Service Agreement.

USE OF WEBSITE CONTENT

All content on Komo Design is intellectual property of Komo Design and may not be printed, reproduced, or posted online without permission. To share any part of the website online, credit (a link to our home page www.komo-design.mysupadupa.com) is minimally required. Use of logo for posting, sharing and printing is prohibited unless noted and granted permission in writing.

Please contact us in advance to make sure you comply with our terms and policies.